Returns & Exchanges
At Bio&Me, we want you to be completely satisfied with your gut-loving goodies. Due to the perishable nature of our food products, we can only accept returns for items that are damaged, defective, or incorrect upon arrival.
Contact Support
Email our customer care team within 14 days of receipt with your order number and a brief explanation of the issue.
Provide Evidence
For damaged or incorrect items, please attach clear photographs of the packaging and product labels to help us resolve the matter quickly.
Await Authorization
Our team will review your request and provide a return authorization code or confirm if a replacement has been dispatched.
Receive Refund
Once approved, a refund will be processed to your original payment method within 5-10 business days, or a replacement will be sent at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing